Service and service systems : provider challenges and directions in unsettled times /

Service and service systems : provider challenges and directions in unsettled times /

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Bibliographic Details
Author / Creator:	Baron, Steve (J. Steve), author.
Edition:	First edition.
Imprint:	New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Description:	1 online resource (151 pages)
Language:	English
Series:	Service systems and innovations in business and society collection, 2326-2699 2013 digital library. Service systems and innovations in business and society collection.
Subject:	Crisis management. Emergency management. Disaster relief. Human services. Crisis management. Disaster relief. Emergency management. Human services.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/10321064

Hidden Bibliographic Details
Other authors / contributors:	Hunter-Jones, Philippa author. Warnaby, Gary author.
ISBN:	9781606495773 9781606495766
Notes:	Part of: 2013 digital library. Includes bibliographical references (pages 143-148) and index. Access restricted to authorized users and institutions. Also available in print. Mode of access: World Wide Web. System requirements: Adobe Acrobat reader. Title from PDF title page (viewed on January 4, 2014).
Summary:	Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students.
Other form:	Print version: 9781606495766

Table of Contents:

1. Living in unsettled times
2. Schools of thought
3. Consumption adequacy
4. A service science perspective: urban service systems
5. Urban service systems in unsettled times
6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times
7. Unsettled times: the case of the UK "big freeze" of 2010
8. Bringing it altogether: purposeful proposals, challenges, and directions
Notes
References
Index.