Logged on : smart government solutions from South Asia /
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| Author / Creator: | Bhatti, Zubair K. |
|---|---|
| Imprint: | Washington, DC : World Bank, [2015] |
| Description: | xxiv, 117 pages : color illustrations ; 24 cm |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/10371131 |
Table of Contents:
- Foreword
- Preface and Acknowledgments
- About the Authors
- Chapter 1. A New Citizen-Government Alliance
- Citizens Are Demanding More Accountability from Their Government
- Global Shifts-Catalysts for Change
- How Have These Shifts Affected South Asia?
- Linking Citizens to Government
- References
- Chapter 2. Learning What Makes Government Work in the 21st Century
- Why, Despite Reforms, Is Trust in Government So Low?
- After Decades of Public Sector Reforms, Few Victories Can Be Claimed
- The New Public Management: A Theorist's Dream and a Practitioner's Nightmare
- Results-Based Management: Show Me the Evidence
- Information Links Citizens to Government and Government to Citizens
- Monitoring and Evaluation Needs Rapid Feedback
- Even Good Information Is Not a Substitute for Sustained and Committed Leadership
- Digital Information Is Giving Citizens and Government New Power
- Digital Information Technology Needs Leadership to Become Smart Government
- Undeniable Improvements in South Asia
- Privacy Concerns Are Real
- Communication Technologies Open New Doors
- References
- Chapter 3. Solutions
- A Model for Change
- Live Solutions for Smart Reforms
- A Smart Proactive Government Model
- Conclusion-Still Many Barriers to Getting ICT Reforms Right References
- Appendix Looking under the Hood of the Smart Proactive Government Model
- Smart Proactive Government Uses Four Tools
- References
- Boxes
- 1.1. Bus Fare Hikes Trigger Massive Protests in Brazil
- 1.2. Using Social Media for Peaceful Protests in Turkey
- 1.3. Protesting a Brutal Rape
- 1.4. Unsafe Factories in Bangladesh
- 1.5. The Sri Lanka "e-Revenue License" (eRL) Success Story
- 1.6. Monitoring the Monitors: Verifying Work on Sindh Water Courses in 2006
- 1.7. Fighting the Dengue Mosquito in Lahore
- 1.8. SMS-Based Poll Monitoring in the 2014 General Election in India
- 1.9. Afghanistan Elections
- 2.1. Responding to Demand: The Rise of New Political Movements
- 2.2. The "Reinventing Government" Agenda: Osborne and Gaebler
- 2.3. Udaipur District Internal Accountability Reforms and Why They Did Not Succeed
- 2.4. Bureaucracy Reform: Indonesia's Ambitious Blueprint Shows Progress against the Odds
- 2.5. Brazilian Success in Results-Based Management: What Explains It?
- 2.6. HIV Control in India
- 2.7. Leading Reforms in Rwanda from the Top
- 2.8. The Lahore Waste Management Company
- 3.1. Karnataka Beneficiary Verification System
- 3.2. Geo-Informatics for Ensuring Forest Rights in Maharashtra
- 3.3. The Chief Minister's Call
- A.1. The Atlanta Dashboard
- Figures
- 3.1. Smartphone-Based Punjab Agricultural Activities Monitoring System in Rajanpur District
- 3.2. The Smart Proactive Government Model
- A.1. The Smart Proactive Government Model
- A.2. String-Based Data Entry via SMS
- A.3. Punjab's SMS Wheel for Disease Surveillance Reporting
- A.4. The Citizen Feedback Model Call Center-How It Works
