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| LEADER |
00000cam a22000003 4500 |
| 001 |
10518947 |
| 003 |
ICU |
| 005 |
20170712102734.0 |
| 008 |
151225s2016 enka b 000 0 eng d |
| 040 |
|
|
|a BTCTA
|b eng
|c BTCTA
|d CDX
|d OCLCQ
|d YDXCP
|d OCLCF
|d VMC
|d OCLCO
|d OCL
|d OCLCO
|
| 019 |
|
|
|a 932578632
|
| 020 |
|
|
|a 9781443884969
|q hardcover
|
| 020 |
|
|
|a 1443884960
|q hardcover
|
| 035 |
|
|
|a (OCoLC)933273994
|z (OCoLC)932578632
|
| 050 |
|
4 |
|a HD9980.5
|b .E54 2016
|
| 082 |
0 |
4 |
|a 658.8
|2 23
|
| 049 |
|
|
|a CGUA
|
| 245 |
0 |
0 |
|a Enhancing customer experience in the service industry :
|b a global perspective /
|c edited by Levent Altinay and Surya Poudel.
|
| 264 |
|
1 |
|a Newcastle upon Tyne :
|b Cambridge Scholars Publishing,
|c 2016.
|
| 300 |
|
|
|a vi, 277 pages :
|b illustrations ;
|c 22 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 500 |
|
|
|a Selected conference papers.
|
| 504 |
|
|
|a Includes bibliographical references.
|
| 650 |
|
0 |
|a Service industries
|x Customer services.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|0 http://id.loc.gov/authorities/subjects/sh2008117646
|
| 650 |
|
0 |
|a Service industries
|v Case studies.
|
| 650 |
|
7 |
|a Customer services
|x Management.
|2 fast
|0 http://id.worldcat.org/fast/fst00885552
|
| 650 |
|
7 |
|a Service industries.
|2 fast
|0 http://id.worldcat.org/fast/fst01113407
|
| 650 |
|
7 |
|a Service industries
|x Customer services.
|2 fast
|0 http://id.worldcat.org/fast/fst01113418
|
| 655 |
|
7 |
|a Case studies.
|2 fast
|0 http://id.worldcat.org/fast/fst01423765
|
| 700 |
1 |
|
|a Altinay, Levent,
|e editor.
|0 http://id.loc.gov/authorities/names/no2008036807
|1 http://viaf.org/viaf/274576574
|
| 700 |
1 |
|
|a Poudel, Surya,
|e editor.
|
| 711 |
2 |
|
|a International Conference on Services Management
|n (6th :
|d 2013 :
|c North Cyprus),
|e host institution.
|
| 903 |
|
|
|a HeVa
|
| 929 |
|
|
|a cat
|
| 999 |
f |
f |
|i c4df3dd8-718d-53be-b992-13d7bf5ea156
|s 249f3007-fb40-5df8-8198-1c9b867573ef
|
| 928 |
|
|
|t Library of Congress classification
|a HD9980.5.E54 2016
|l JRL
|c JRL-Gen
|i 8698111
|
| 927 |
|
|
|t Library of Congress classification
|a HD9980.5.E54 2016
|l JRL
|c JRL-Gen
|e ORWI
|b 112077349
|i 9568482
|
