Chief crisis officer : structure and leadership for effective communications response /
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| Author / Creator: | Haggerty, James F., 1965- author. |
|---|---|
| Imprint: | Chicago, Illinois : ABA, [2017] © 2017 |
| Description: | xx, 227 pages : illustrations ; 24 cm |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/11060759 |
Table of Contents:
- Anatomy of a crisis
- The chief crisis officer and the team
- Preparing a crisis communications plan that actually works
- Rapid response : where BP and Target went wrong ... and where you can go right
- Sending the right message : strategy, words, and actions
- Litigation communications : managing the legal crisis
- Technology and crisis communications
- Putting it all together : the chief crisis officer in action
- Perspectives on crisis communications response.
