Managing by measuring : how to improve your organization's performance through effective benchmarking /
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| Author / Creator: | Czarnecki, Mark T. |
|---|---|
| Imprint: | New York : AMACOM, ©1999. |
| Description: | 1 online resource (xi, 271 pages) : illustrations |
| Language: | English |
| Subject: | |
| Format: | E-Resource Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/11099567 |
Table of Contents:
- ch. 1. Measurements-oriented corporation
- ch. 2. Organizing to collect measures
- ch. 3. Identifying effective measures
- ch. 4. Measurement tools and techniques
- ch. 5. Measuring and reporting internal performance
- ch. 6. Customer satisfaction measurement
- ch. 7. Benchmarking: measuring vs. other companies
- ch. 8. Institutionalizing and refining the measurements program
- ch. 9. Business process reengineering
- ch. 10. Using systems in a measurement program.