Workplace wars and how to end them : turning personal conflicts into productive teamwork /

Workplace wars and how to end them : turning personal conflicts into productive teamwork /

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Bibliographic Details
Author / Creator:	Kaye, Kenneth.
Imprint:	New York : American Management Association, ©1994.
Description:	1 online resource (ix, 162 pages) : illustrations
Language:	English
Subject:	Conflict management. Interpersonal conflict. Interpersonal confrontation. Communication in personnel management. Communication in personnel management. Conflict management. Interpersonal conflict. Interpersonal confrontation. Electronic books.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11100339

Hidden Bibliographic Details
ISBN:	0585032807 9780585032801 9780814402153 0814402151 0814402151
Notes:	Includes bibliographical references and index. Print version record.
Summary:	Is your workplace toxic with grudges, petty sniping, or not-so-petty vendettas? Do infighting and backstabbing eat away at productivity? Are turf battles rampant? Are underground issues blocking the chance for teamwork? Every workplace has its disagreements and always will. But disruptive conflicts can and should be resolved if the organization and the individuals involved are to move forward. In this immensely helpful guide, business psychologist Kenneth Kaye shows how to build the kind of teamwork that recognizes conflict quickly, deals with it constructively, and parlays it expertly into creativity and growth. Kaye provides a consistent system - not a random bunch of "feel-good" quick fixes - for managing conflict among people who must work together closely. Best of all, anyone can apply this method; you need not hire a corporate "shrink" or pretend to be one yourself! Kaye helps you begin the rooting-out process, then demonstrates how to weave each step into an approach that becomes a way of life throughout the organization. Whether you're a manager who recognizes conflict as the source of wasted time and unhappy customers...a partner in a family enterprise racked by feuds...a business owner fed up with lawsuits, vandalism, or theft by disgruntled workers...a human resources pro who wants to stop the merry-go-round of conflict-related absenteeism, rehiring, and retraining...or anyone who wants a more peaceful and productive workplace...Workplace Wars and How to End Them will put you on the road to positive, self-sustaining, long-term resolutions.
Other form:	Print version: Kaye, Kenneth. Workplace wars and how to end them. New York : American Management Association, ©1994 0814402151

Description
Summary:	<p> "Sometimes, it IS personal. This book is for anybody who is affected by or involved in personal vendettas, animosities, or grudges that can make a workplace environment pure hell. For these situations, where people work together daily and depend on each other but don't get along, ordinary conflict resolution isn't enough. The problem needs to be unearthed at its root level and cured. <p> This book shows exactly how to do that. Filled with many insightful scenarios and examples, the book explains how to: <p> * analyze the dispute and solve the real problem <p> * educate those involved about the ""internal blinders"" that distort others' actions, words, and gestures <p> * encourage honesty and toleration of differences <p> * use conflict as an opportunity for growth <p> * make a conflict-solving system part of the company culture"
Physical Description:	1 online resource (ix, 162 pages) : illustrations
Bibliography:	Includes bibliographical references and index.
ISBN:	0585032807 9780585032801 9780814402153 0814402151