Workplace wars and how to end them : turning personal conflicts into productive teamwork /

Kaye, a developmental pychologist turned organizational consultant, has applied a problem-centered, family-therapy approach to conflict resolution. Kaye stresses that conflict, when dealt with openly and appropriately, represents an ideal opportunity for personal and organizational growth. The reader will encounter no rope climbing, fence scaling, or psychodrama exercises. Instead, Kaye presents a five-step method for handling the inevitable conflict that arises in work situations. Although written in a conversational fashion, this book demands a certain degree of psychological sophistication and as such will be of particular interest to seasoned consultants, mediators, human resource personnel, and psychologists. A valuable addition to organizational conflict-resolution literature; recommended for business collections.-Alan Farber, Northern Illinois Univ., DeKalb (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.