Going lean : busting barriers to patient flow /

Going lean : busting barriers to patient flow /

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Bibliographic Details
Author / Creator:	Smith, Amy C., 1964-
Imprint:	Chicago, IL : Health Administration Press, ©2008.
Description:	1 online resource (xiv, 191 pages) : illustrations
Language:	English
Series:	American College of Healthcare Executives management series Management series (Ann Arbor, Mich.)
Subject:	Health facilities -- Administration. Hospital care -- Quality control. Total quality management. Patient satisfaction. Hospital utilization. Health Facility Administration. Hospital Administration -- methods. Hospitalization. Hospital-Patient Relations. Quality Control. Total Quality Management. Health facilities -- Administration. Hospital care -- Quality control. Hospital utilization. Patient satisfaction. Total quality management.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11179180

Hidden Bibliographic Details
Other authors / contributors:	Barry, Robert, 1938 December 29- Brubaker, Cliff.
ISBN:	9781567932812 1567932819 9781441636133 1441636137 9781567933185 1567933181
Notes:	Includes bibliographical references. English.
Other form:	Print version: Smith, Amy C., 1964- Going lean. Chicago : Health Administration Press, ©2008 9781567932812

Table of Contents:

The Lean method
Capacity, backlogs, and scheduling
Simple patient-flow examples
Call center: a success story
Outpatient laboratory: a success story
Back pain clinic: a success story
Women's center: a success story
The Lean general hospital
Emergency department
Laboratories
Admissions
Surgery
Inpatient care
External benchmarking: a success story
Infection reduction: a success story
Discharge
The cash cycle
Long-term-care facilities.