Service thinking : the seven principles to discover innovative opportunities /

Service thinking : the seven principles to discover innovative opportunities /

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Bibliographic Details
Author / Creator:	Hastings, Hunter, author.
Imprint:	New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Description:	1 online resource (1 PDF (xxviii, 135 pages))
Language:	English
Series:	Service systems and innovations in business and society collection, 2326-2699 2013 digital library. Service systems and innovations in business and society collection.
Subject:	Service industries. Customer services. Customer services. Service industries.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11218679

Hidden Bibliographic Details
Other authors / contributors:	Saperstein, Jeff, author.
ISBN:	9781606496633 1606496638 9781606496626 160649662X
Digital file characteristics:	data file
Notes:	Part of: 2013 digital library. Includes bibliographical references (pages 129-132) and index. Print version record.
Summary:	Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.
Other form:	Print version: Hastings, Hunter. Service Thinking : The Seven Principles to Discover Innovative Opportunities. USA : Business Expert Press, ©2014 9781606496626

Description
Summary:	This is a must-read for anyone trained in traditional processimprovement or business architecture. In surprisingly clearlanguage this book lays out the essentials of service thinking,and how the service paradigm transforms the way in whichorganizations innovate on behalf of their customers. It shiftsthe focus from product to experience, from one-sided productionto co-creation of value, from the simply measurable tothe emotional. I intend to buy a copy for every member of myteam--Dart Lindsley, Cisco Sr. Manager of TransformationPlanning and AnalysisThis book will introduce you to Service Science, Managementand Engineering (SSME)--a term introduced by IBMto describe service science, which is the application of science,management, and engineering disciplines to tasksthat one organization beneficially performs for and withanother. The authors detail the disciplines, principles, insightsand tools of SSME that are now ready to transitionto the mainstream business world with transformativeeffect. They coin the new term "Service Thinking" to communicatethis mainstream business transformation.It includes expository case histories of the servicethinking-based transformation of familiar businesses, illustratingthe seven principles of service thinking, withcompelling examples and clear direction for application.
Item Description:	Part of: 2013 digital library.
Physical Description:	1 online resource (1 PDF (xxviii, 135 pages))
Bibliography:	Includes bibliographical references (pages 129-132) and index.
ISBN:	9781606496633 1606496638 9781606496626 160649662X
ISSN:	2326-2699