Service thinking : the seven principles to discover innovative opportunities /

Saved in:

Bibliographic Details
Author / Creator:	Hastings, Hunter, author.
Imprint:	New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Description:	1 online resource (1 PDF (xxviii, 135 pages))
Language:	English
Series:	Service systems and innovations in business and society collection, 2326-2699 2013 digital library. Service systems and innovations in business and society collection.
Subject:	Service industries. Customer services. Customer services. Service industries.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11218679

Hidden Bibliographic Details
Other authors / contributors:	Saperstein, Jeff, author.
ISBN:	9781606496633 1606496638 9781606496626 160649662X
Digital file characteristics:	data file
Notes:	Part of: 2013 digital library. Includes bibliographical references (pages 129-132) and index. Print version record.
Summary:	Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation, both on the surface through the lens of traditional economic measures and even more deeply and profoundly through the lens of Vargo and Lusch's Service-Dominant Logic (S-D Logic). Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from a manufacturing-dominant logic; the principles of service are often underserved and poorly understood. This results in lost opportunities for growth.
Other form:	Print version: Hastings, Hunter. Service Thinking : The Seven Principles to Discover Innovative Opportunities. USA : Business Expert Press, ©2014 9781606496626

Table of Contents:

1. Service thinking will transform 21st century business
2. Co-creating service-experience value
3. Service systems: specialization plus integration
4. Designing organizations for specialization and integration: modular business architecture
5. Glo-Mo-So scalable platforms
6. Continuous improvement through learning: run-transform-innovate
7. Multisided metrics
8. Applying service thinking for innovation
9. The individualization of opportunity and your career
Afterword
Endorsements
Notes
References
Index.

Similar Items