Performance Management for Government, Universities, Schools and NGOs : a practical and Informative Textbook for Managing Performancein service delivery-orientated organisations.
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| Author / Creator: | Bussin, Mark. |
|---|---|
| Imprint: | Randburg : Knowres Publishing, 2013. |
| Description: | 1 online resource (234 pages) |
| Language: | English |
| Subject: | |
| Format: | E-Resource Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/11249455 |
Table of Contents:
- Cover; Copyright; Acknowledgements ; Foreword ; Table of Contents ; Sourcing of figures and diagrams ; About the author ; List of contributors ; Prologue and preamble ; 1 Introduction and Context ; 1.1 Introduction; 1.2 Performance Management in NPOs ; 1.3 The Three Levels of Performance Management ; 1.4 Conclusion ; 1.5 References ; 2 Profit versus Non-Profit Organisations ; 2.1 Introduction; 2.2 Defining Features Of NPOs ; 2.3 WHY DO NPOs EXIST? ; 2.4 THE NPO WORKFORCE ; 2.5 THE CHANGING FACE OF NPOs ; 2.6 MEASURES OF SUCCESS IN NPOs ; 2.7 CONCLUSION ; 2.8 REFERENCES.
- 3 The Philosophy of Performance 3.2 What is Performance Management? ; 3.3 THE PERFORMANCE MANAGEMENT PROCESS; 3.4 CONCLUSION ; 3.5 REFERENCES ; 4 The Drivers of Performance in Non-Profit Organisations ; 4.1 INTRODUCTION ; 4.2 PROFIT VERSUS NON-PROFIT ORGANISATIONS ; 4.3 THE LEVERS OR DRIVERS OF PERFORMANCE ; 4.4 PERFORMANCE MANAGEMENT: THE PRODUCT OF THE HEALTH OF ORGANISATIONAL DNA ; 4.5 BUILDING THE TICKING CLOCK ; 4.6 CONCLUSION ; 4.7 REFERENCES ; 5 Basics of Measurement ; 5.1 INTRODUCTION ; 5.2 WHY MEASURE? ; 5.3 TRADITIONAL USE OF MEASURES ; 5.4 BARRIERS TO MEASUREMENT.
- 5.5 WHAT TO MEASURE 5.6 HOW TO USE MEASURES ; 5.7 QUANTITATIVE AND QUALITATIVE ISSUES IN MEASURING PERFORMANCE ; 5.8 TYPES OF MEASURES; 5.9 MEASURING TEAM PERFORMANCE ; 5.10 HOW TO MEASURE TEAM PERFORMANCE ; 5.11 HOW TO OPTIMISE TEAM PERFORMANCE ; 5.12 CONCLUSION ; 5.13 REFERENCES ; 6 Performance Appraisal Rating Scales ; 6.1 INTRODUCTION; 6.2 REVIEWING PERFORMANCE; 6.3 COMMONLY USED RATING SCALES ; 6.4 TARGET PERFORMANCE DISTRIBUTION AND FORCED RANKING; 6.5 CONCLUSION; 6.6 REFERENCES; 7 Performance Management in Non-Governmental Organisations; 7.1 INTRODUCTION.
- 7.2 WHAT KIND OF NON-PROFIT ORGANISATION (NPO) IS A NON-GOVERNMENTAL ORGANISATION (NGO)? 7.3 NGOs ARE BECOMING MORE ACCOUNTABLE; 7.4 THE PRIMARY RESOURCE OF NGOs IS THEIR PEOPLE; 7.5 STAFF COMPOSITION AFFECTS THE PERFORMANCE MANAGEMENT SYSTEM INTRODUCED; 7.6 TYPES OF PERFORMANCE MANAGEMENT SYSTEMS; 7.7 CHOOSING CRITERIA TO USE IN PERFORMANCE MEASUREMENT; 7.8 DEVELOPING A PERFORMANCE MANAGEMENT SYSTEM IN AN NGO; 7.9 PERFORMANCE MANAGEMENT SYSTEMS ARE IMPORTANT FOR THE SUSTAINABILITY OF THE NGO; 7.10 CONCLUSION; 7.11 REFERENCES; 8 Performance Management and Development in Government.
- 8.1 INTRODUCTION8.2 IDENTIFICATION OF STAKEHOLDERS; 8.3 REGULATORY FRAMEWORK; 8.4 INTEGRATION OF PERFORMANCE MANAGEMENT WITH OTHER ORGANISATIONAL PROCESSES; 8.5 THE PERFORMANCE MANAGEMENT PROCESS; 8.6 PLANNING AND AGREEMENT OF THE PERFORMANCE MANAGEMENT PROCESS; 8.7 PERFORMANCE MONITORING, REVIEW AND ASSESSMENT; 8.8 USING A BALANCED SCORECARD FRAMEWORK FOR GOVERNMENT AGENCIES; 8.9 THE MODERATION OF PERFORMANCE; 8.10 PERFORMANCE ASSESSMENT OUTCOMES; 8.11 EVALUATION AND REVIEW OF THE PERFORMANCE MANAGEMENT SYSTEM; 8.12 THE LINK TO STRATEGIC PLANNING; 8.13 THE MATTER OF CONFIDENTIALITY.