Managing change and innovation in public service organizations /

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Bibliographic Details
Author / Creator:	Osborne, Stephen P., 1953-
Imprint:	London ; New York : Routledge, 2005.
Description:	1 online resource (1 volume)
Language:	English
Series:	Routledge masters in public management Routledge masters in public management series ; 1.
Subject:	Public administration. Organizational change. Organizational change. Public administration. Electronic books.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11298195

Hidden Bibliographic Details
Other authors / contributors:	Brown, Kerry Hannula.
ISBN:	0203391128 9780203391129 9780415328975 0415328977 0415328985 9780415328982
Notes:	Includes bibliographical references and index. Print version record.
Summary:	"The context of public services is becoming ever more complex, particularly as governments strive to improve and modernize services. As a result, managing change and innovation is a core task for the successful public manager. This textbook sets out to equip future and current public managers with the understanding and skills required to be effective. The text includes specially commissioned case-studies and chapters on managing cultural change, implementing and sustaining change, designing and sustaining innovation, and managing change in a volatile environment. The authors draw out the best contemporary theory and practice to provide a coherent approach to the topic that will be key reading for those studying public management and managers in the public sector."--Provided by publisher.
Other form:	Print version: Osborne, Stephen P., 1953- Managing change and innovation in public service organizations. London ; New York : Routledge, 2005 0415328977 0415328985

Table of Contents:

Part I: Introduction
Chapter 1: Change and innovation in public service organizations
Chapter 2: The volatile environment of public service organizations
Chapter 3: Assessing the need for change and innovation
Chapter 4: The processes of change in public services and public service organizations
Chapter 5: Organizational culture and managing change in public service organizations
Chapter 6: Implementing change in public service organizations
Part III: Managing innovation in public service organizations
Chapter 7: Understanding and managing innovation in public services
Chapter 8: Developing and supporting innovators in public service organizations
Chapter 9: Managing the process of innovation in public services
Part IV: Conclusions
Chapter 10: Sustaining change and innovation in public services and public service organizations
Chapter 11: Key lessons and issues for the future
Appendices: Appendix A: Managing change in public service organizations: a case study
Appendix B: Managing innovation in public service organizations: a case study of Regional Action West Midlands (RAWM).

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