Lead right for your company's type : how to connect your culture with your customer promise /
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| Author / Creator: | Schneider, William E., author. |
|---|---|
| Imprint: | New York, NY : AMACOM, American Management Association, [2017] ©2017 |
| Description: | xxi, 200 pages : illustrations ; 24 cm |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/11328314 |
Table of Contents:
- Sect. I. The four living enterprises. The four living enterprises : determining your organization's type
- The predictable and dependable enterprise : providing basic and dependable products and services
- The enrichment enterprise : elevating customer's lives
- The best-in-class enterprise : creating and delivering distinctive products and services
- The customized enterprise : delivering a tailored solution for each unique customer
- The system-centric mind-set : start and stay with your living system
- sect. II. How to connect your customer promise, culture, and leadership. Focus : establishing the magnetic north for your enterprise
- Configuration : properly connecting core and support work processes
- Integration : linking the fifteen drivers of culture and the three drivers of leadership to your unique customer promise
- Balance : keeping your strengths from becoming weaknesses
- Adaptation : adapting to environmental and life cycle changes
- Conclusion.
