Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected /

Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected /

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Bibliographic Details
Author / Creator:	Baiocchi, Dave, author.
Imprint:	Santa Monica, CA : RAND Corporation, [2013]
Description:	1 online resource (xxiii, 82 pages)
Language:	English
Series:	RAND Corporation monograph series Rand Corporation monograph series.
Subject:	Emergency management. Surprise. Emergency management Surprise
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11397107

Hidden Bibliographic Details
Other authors / contributors:	Fox, D. Steven, author. National Defense Research Institute (U.S.), issuing body. United States. National Reconnaissance Office, issuing body.
ISBN:	9780833081063 0833081063 0833081039 9780833081032 9780833081049 0833081047 9780833081056 0833081055 9780833081032
Digital file characteristics:	text file PDF
Notes:	"RAND National Defense Research Institute." "Prepared for the National Reconnaissance Office." Includes bibliographical references (pages 81-82). Online resource; title from digital title page (viewed on February 12, 2014).
Summary:	This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. To understand how different professions respond to surprise, RAND researchers developed a framework that categorizes professionals' responses to surprise in terms of the time available to respond and the level of chaos in the environment, then conducted discussions with representatives from 13 different professions, including former ambassadors, chief executive officers, military personnel, and physicians. RAND observed that the interviewees all used common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment. However, there were also important differences in the responses taken by different types of professionals: "strategists" (e.g., CEOs and foreign service officers) focused more on controlling anger and ego, and communicating and coordinating with others, while "tacticians" (e.g., medical practitioners and SWAT team members) -- who typically have a shorter response time -- focused more on controlling panic and buying time. The report concludes with recommendations on how practitioners can better prepare for and respond to surprise.
Other form:	Print version: Baiocchi, Dave. Surprise! Santa Monica, CA : RAND, [2013] 9780833081032

Table of Contents:

Introduction
Why study surprise?
Research objective, definitions, and initial conceptual models
Research hypotheses
Research method
What strategies are common across professions?
How does the level of environmental chaos affect practitioners' responses to surprise?
How do strategists differ from tacticians in dealing with surprise?
Surprise as an opportunity
Helpful lessons from specific professions
Key observations and their implications.