De-escalate : how to calm an angry person in 90 seconds or less /

De-escalate : how to calm an angry person in 90 seconds or less /

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Bibliographic Details
Author / Creator:	Noll, Douglas, 1950- author.
Imprint:	New York, NY : Atria PaperBooks, [2017]
Description:	xxvii, 228 pages ; 21 cm
Language:	English
Subject:	Anger. Interpersonal relations. Interpersonal communication. Conflict management. Psychology. Anger. Conflict management. Interpersonal communication. Interpersonal relations. Psychology.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11401340

Hidden Bibliographic Details
ISBN:	9781582706559 1582706557 9781501176258 1501176250
Notes:	Includes bibliographical references.
Summary:	"Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society. With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all"-- "We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"--
Other form:	Online version: Noll, Douglas, 1950- author. De-escalate Hillsboro, Oregon : Atria Books, 2017 9781501176258

Description
Summary:	Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less. <br> <br> Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less--and how to apply this skill in all areas of life.<br> <br> We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people.<br> <br> The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world.
Physical Description:	xxvii, 228 pages ; 21 cm
Bibliography:	Includes bibliographical references.
ISBN:	9781582706559 1582706557 9781501176258 1501176250