Enhancing customer experience in the service industry : a global perspective /

Enhancing customer experience in the service industry : a global perspective /

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Bibliographic Details
Imprint:	Newcastle upon Tyne : Cambridge Scholars Publishing, 2016.
Description:	1 online resource (vi, 277 pages)
Language:	English
Subject:	Service industries -- Customer services. Customer services -- Management. Service industries -- Case studies. Customer services -- Management. Service industries. Service industries -- Customer services. Case studies.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11405598

Hidden Bibliographic Details
Other authors / contributors:	Altinay, Levent, editor. Poudel, Surya, editor. International Conference on Services Management (6th : 2013 : North Cyprus) host institution.
ISBN:	9781443886192 144388619X 9781443884969 1443884960 144388619X
Notes:	Selected conference papers. Includes bibliographical references. Print version record.
Other form:	Erscheint auch als: Druck-Ausgabe

Description
Item Description:	Selected conference papers.
Physical Description:	1 online resource (vi, 277 pages)
Bibliography:	Includes bibliographical references.
ISBN:	9781443886192 144388619X 9781443884969 1443884960