Quality : domains and dimensions /

Quality : domains and dimensions /

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Bibliographic Details
Author / Creator:	Mukherjee, S. P., author.
Imprint:	Singapore : Springer, [2019]
Description:	1 online resource
Language:	English
Series:	India studies in business and economics India studies in business and economics.
Subject:	Total quality management. Total quality management.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11745391

Hidden Bibliographic Details
ISBN:	9789811312717 9811312710 9789811312700 9811312702
Digital file characteristics:	text file PDF
Notes:	Includes bibliographical references and index. Online resource; title from PDF title page (EBSCO, viewed July 20, 2018)
Summary:	This book offers a comprehensive overview of quality and quality management. It also explores total quality management, covering its human, technological and analytical imperatives. It also examines quality systems and system standards, highlighting essential features and avoiding a reproduction of the ISO 9000 standard, as well as people-related issues in implementing a quality system. A holistic understanding of quality considerations, which now permeate every aspect of human life, should guide related policies, plans and practices. The book describes the all-pervasive characteristics of quality, putting together diverse definitions of "quality," outlining its different dimensions, and linking it with reliability and innovation. It goes on to assess the quality of measurements in terms of precision, accuracy and uncertainty and discusses managing quality with a focus on business performance. This is followed by a chapter on improving process quality, which is the summum bonum of quality management, and a chapter addressing the crucial problem of measuring customer satisfaction through appropriate models and tools. Further, it covers non-traditional subjects such as quality of life, quality of working life, quality assurance and improvement in education, with special reference to higher education, quality in research and development and characterizes the quality-related policies and practices in Indian industry. The last chapter provides a broad sketch of some recent advances in statistical methods for quality management. Along with the research community, the book's content is also useful for practitioners and industry watchers.
Other form:	Print version: Mukherjee, S. P. Quality. Singapore : Springer, [2019] 9811312702 9789811312700
Standard no.:	10.1007/978-981-13-1271-7

Table of Contents:

Quality-A Big Canvas
Quality Systems And System Standards
Quality Of Measurements
Managing Quality To-Day
Improving Process Quality
Total Quality Management
Quality In Services-Initiatives For Improvement
Measuring Customer Satisfaction
Quality Circles And People-Related Issues
Quality Of Life
Quality In Education
Quality In Research And Development
Quality-It Interface
Analysis Of Quality Costs
Quality Management In Indian Industry
Quality And Sustainability.