Applying quality management in healthcare : a systems approach /

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Bibliographic Details
Author / Creator:	Spath, Patrice, author.
Edition:	Fourth edition.
Imprint:	Chicago, Illinois : Health Administration Press ; Washington, DC : Association of University Programs in Health Administration, [2017] ©2017
Description:	1 online resource : illustrations
Language:	English
Subject:	Medical care -- Quality control. Health services administration. Total quality management. Quality Assurance, Health Care -- organization & administration. Health Services Administration. Total Quality Management. Health services administration. Medical care -- Quality control. Total quality management. Electronic books.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11758107

Hidden Bibliographic Details
Varying Form of Title:	Applying quality management in health care
Other authors / contributors:	Kelly, Diane L., author.
ISBN:	9781567938821 1567938825 9781567938845 1567938841 9781567938852 156793885X 9781567938814 1567938817
Notes:	Revision of: Applying quality management in healthcare / Diane L. Kelly. Includes bibliographical references. Online resource; title from electronic title page (R2 Digital Library, viewed April 12, 2018).
Summary:	"Stakeholders at all levels of a healthcare system have a vested interest in improving quality and safety. Managers play instrumental roles in creating and delivering high-quality services but many frontline clinical and administrative staff members are also involved, directly or indirectly, in shaping patient care systems and designing safer, more efficient processes. Applying Quality Management in Healthcare explores the principles of quality management and provides a variety of practical tools for real-world improvement and problem solving. Unlike many healthcare quality management guides, this book focuses on the systems that form the foundation of a high-quality health services organization. Readers learn which management practices are essential to advancing performance goals, making long-lasting process improvements, and providing the operational systems and tools needed for success. This edition features new and enhanced material, including the following: Expanded content on quality tools, improvement models, project teams, and patient safety Strategies for reporting and analyzing data to evaluate performance, from contributor Naveen Kumar, PhD Broader coverage of key foundational principles Case studies illustrating what is required of health services organizations to set the stage for success The nuts and bolts of achieving improved patient safety and quality results in complex systems In addition, the book provides guidance on managing improvement projects, fostering collaboration, providing a supportive environment for performance improvement, and becoming a high-reliability organization. Concepts are robustly supported by real-life examples, end-of-chapter exercises, and a series of practice labs"--Publisher's description.
Other form:	Print version: Spath, Patrice L. Applying Quality Management in Healthcare : A Systems Approach, Fourth Edition. Chicago, IL : Health Administration Press, ©2017 9781567938814

Table of Contents:

Section 1: Quality management: a systems approach. quality management fundamentals
role of policy in advancing quality
characteristics of complex systems
understanding system behavior
visualizing system relationships
Section 2: Setting the stage for success. Establishing system direction
Setting improvement goals in complex systems
Fostering a culture of collaboration and teamwork
Section 3: Achieving quality results in complex systems
Measuring process and system performance
Using data analytics techniques to evaluate performance
Designing and implementing improvements
Using improvement teams and tools
Making healthcare safer for patients
Section 4: Practice Lab. Reflective Journal
The Manager's Role
Dynamic Complexity.

Applying quality management in healthcare : a systems approach /

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