Bank 4.0 : banking everywhere, never at a bank /
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| Author / Creator: | King, Brett, 1968- author. |
|---|---|
| Imprint: | Chichester, West Sussex, United Kingdom : John Wiley & Sons Ltd, [2019] ©2019 |
| Description: | 344 pages : illustrations ; 24 cm |
| Language: | English |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/11784604 |
Table of Contents:
- Preface
- Acknowledgements
- Part 1. Bank 2050
- Chapter 1. Getting Back to First Principles
- First principles design thinking
- Applying first principles to banking
- A bank that is always with you
- Is it too late for the brinks?
- Feature: Ant Financial-The First Financial Firm for the Digital Age by Chris Skinner
- The Alibaba stories
- Ant Financial: Building a better China
- Chapter 2. The Regulator's Dilemma by Brett King and Jo Ann Barefoot
- The risk of regulation that inhibits innovation
- A flawed approach to financial crime and KYC
- The future form and function of regulation
- Elements of reform
- Feature: How Technology Reframes Identity by David Birch
- Part 2. Banking reimagined for a real-time world
- Chapter 3. Embedded Banking
- Friction isn't valuable in the new world
- New experiences don't start in the branch
- Advice, when and where you need it
- Mixed reality and its impact on banking
- Feature: Contextual Engagement and Money Moments by Duena Blomstrom
- Are banking chatbots the future?
- Chapter 4. From Products and Channels to Experiences
- The new "network" and "distribution" paradigms
- Bye-bye products, hello experiences
- The Bank 4.0 organisation chart looks very different
- Onboarding and relationship selling in the new world
- Feature: Future Vision: Your Personal Voice-Based Al Banker by Brian Roemmele
- Chapter 5. DLT, Blockchain, Alt-Currencies and Distributed Ecosystems
- Emerging digital currencies
- Bitcoin and cryptocurrencies on a surge
- The structural implications of DLT
- Part 3. Why FinTech companies are proving banks aren't necessary
- Chapter 6. FinTech and TechFin: Friend or Foe?
- "For me? Two servers"
- Where the new players are dominating
- Partner, acquire or mimic?
- Killing FinTech partnerships-the barriers to cooperation
- If you can't beat them, join them
- Feature: Why Banks Should Care About FinTech by Spiros Margaris
- Feature: The Speed Advantage by Michael Jordan
- Chapter 7. The Role of Al in Banking
- Deep learning: How computers mimic the human brain
- Robo-advisors, robo-everything
- A bank account that is smarter than your bank
- Where automation will strike first
- Redefining the role of humans in banking
- Chapter 8. The Universal Experience
- The expectations of the post-millennial consumer
- The new brokers and intermediaries
- Ubiquitous banking
- Feature: Going Beyond Digital Banking by Jim Marous
- Going Beyond Digital Banking by Jim Marous
- Going beyond digital banking basics
- Amazon model provides a guide for banking
- Feature: Digitise to Lead: Transforming Emirates NBD by Suvo Sarkar
- Part 4. Which banks survive, which don't
- Chapter 9. Adapt or Die
- Key survival techniques
- Survival starts at the top
- Chapter 10. Conclusion: The Roadmap to Bank 4.0
- Technology first, banking second
- Experience not products
- The Bank 4.0 roadmap
- Conclusion
- Glossary
- About Brett King
