Organizations and unusual routines : a systems analysis of dysfunctional feedback processes /

Organizations and unusual routines : a systems analysis of dysfunctional feedback processes /

Saved in:
Bibliographic Details
Author / Creator:Rice, Ronald E.
Imprint:Cambridge ; New York : Cambridge University Press, 2010.
Description:1 online resource (xv, 383 pages) : illustrations
Language:English
Subject:
Organizational behavior.
Organizational change.
Organizational learning.
Organizational behavior.
Organizational change.
Organizational learning.
Electronic book
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/11826860
Hidden Bibliographic Details
Other authors / contributors:Cooper, Stephen D, 1950-
ISBN:9780511860553
0511860552
9780511858819
0511858817
9780511857942
0511857942
9780511779886
0511779887
9781107683143
1107683149
9780521768641
0521768640
Digital file characteristics:data file
Notes:Includes bibliographical references and index.
Print version record.
Summary:"Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance"--Provided by publisher
Other form:Print version: Rice, Ronald E. Organizations and unusual routines. Cambridge ; New York : Cambridge University Press, 2010 9780521768641
Table of Contents:
  • Crazy systems, Kafka circuits and unusual routines
  • Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems
  • Getting personal: unusual routines at the customer service interface
  • A multi-theoretical foundation for understanding unusual routines
  • A detailed case study of unusual routines
  • Summary and discussion of the case study results
  • Individual and organizational challenges to feedback
  • A multi-level and cross-disciplinary summary of concepts related to unusual routines
  • Recommendations for resolving and mitigating unusual routines and related phenomena
  • Summary and a tentative integrated model of unusual routines.

Similar Items