Managing to improve public services /

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Bibliographic Details
Imprint:Cambridge, UK ; New York : Cambridge University Press, 2008.
Description:1 online resource (xvi, 298 pages) : illustrations
Language:English
Subject:
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/11829685
Hidden Bibliographic Details
Other authors / contributors:Hartley, Jean, 1953-
ISBN:9781139129350
113912935X
0511504276
9780511504273
9780511506413
0511506414
9780521866415
0521866413
9780521708272
0521708273
Notes:Includes bibliographical references and index.
Print version record.
Summary:'Managing to Improve Public Services' shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management).
Other form:Print version: Managing to improve public services. Cambridge, UK ; New York : Cambridge University Press, 2008 9780521866415

MARC

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245 0 0 |a Managing to improve public services /  |c edited by Jean Hartley [and others]. 
260 |a Cambridge, UK ;  |a New York :  |b Cambridge University Press,  |c 2008. 
300 |a 1 online resource (xvi, 298 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
505 0 |a The agenda for public service improvement / Jean Hartley and Chris Skelcher -- Does governance perform? Concepts, evidence, causalities, and research strategies / Chris Skelcher -- Performativity, management and governance / Paul M. Collier -- Critical assessment of performance measurement for policy making / Michael Pidd -- Priority setting in the public sector : turning economics into a management process / Cam Donaldson [and others] -- Public service productivity : new approaches to performance measurement in health sectors / Mary O'Mahony, Philip Stevens, and Lucy Stokes -- Performance measurement systems and the criminal justice system : rationales and rationalities / Barbara Townley -- Valuing public sector outputs / Rachel Baker [and others] -- The use of geodemographics to improve public service delivery / Paul A. Longley and Michael Goodchild -- The innovation landscape for public service organizations / Jean Hartley -- Innovation type and organizational performance : an empirical exploration / Richard M. Walker and Fariborz Damanpour -- Public service failure and turnaround : towards a contingency model / George Boyne -- Orchestrating complex and programmatic change in the public services / Mike Wallace and Michael Fertig -- Conclusions : current themes and future direction for research / Cam Donaldson [and others]. 
520 8 |a 'Managing to Improve Public Services' shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). 
588 0 |a Print version record. 
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650 0 |a Public administration  |x Management  |x Evaluation. 
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650 7 |a POLITICAL SCIENCE  |x Public Affairs & Administration.  |2 bisacsh 
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