The Discomfort Zone : How Leaders Turn Difficult Conversations Into Breakthroughs /

While difficult conversations may be the most dreaded task of any manager, Reynolds (Outsmart Your Brain) maintains that if handled effectively they can lead to greater employee investment and retention. Key to this approach is establishing trust and then progressing to reflective feedback and stimulating questions to help others regard situations more purposefully and grow beyond self-set limitations. The DREAM acronym sums up Reynolds's insights: Determine, Reflect, Explore, Acknowledge, and Make sure. In essence, this book serves as a course in active listening for business. VERDICT Learning the skills set forth in this work would be a plus for any leader. (c) Copyright 2014. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.