Crafting and shaping knowledge worker services in the information economy /

Crafting and shaping knowledge worker services in the information economy /

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Bibliographic Details
Author / Creator:Sherringham, Keith.
Imprint:Singapore : Palgrave Macmillan, 2020.
Description:1 online resource (593 pages)
Language:English
Subject:
Information technology -- Management.
Information technology -- Economic aspects.
Information technology -- Economic aspects.
Information technology -- Management.
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/12603565
Hidden Bibliographic Details
Other authors / contributors:Unhelkar, Bhuvan.
ISBN:9811512248
9789811512247
9789811512230
Notes:4.1.1 Shared Services
Includes index.
Print version record.
Other form:Print version: Sherringham, Keith. Crafting and Shaping Knowledge Worker Services in the Information Economy. Singapore : Palgrave Macmillan US, ©2020 9789811512230
Table of Contents:
  • Intro
  • Foreword
  • Academic Perspective
  • Technology Perspective
  • Acknowledgements
  • About This Book
  • Preface
  • Perspective
  • Background
  • Getting the Most from This Book
  • Those Out There Are Saying
  • Contents
  • About the Authors
  • List of Figures
  • List of Tables
  • Chapter 1: Knowledge Workers and Rapid Changes in Technology
  • 1 Introduction
  • 2 Knowledge and Knowledge Workers
  • 2.1 Emerging Technologies Transforming Business
  • 2.2 Information Relationships in Service Delivery
  • 2.3 Types of Knowledge Workers in the Information Economy
  • 2.4 Technology Transformation
  • 2.5 Knowledge Access Impacting Services
  • 3 Automation Within Knowledge Worker Services
  • 3.1 Application of Automation Within Knowledge Worker Services
  • 3.2 Areas for Knowledge Worker Transformation
  • 3.3 Hospitality Knowledge Worker Transformation
  • 3.4 Human Resource Knowledge Worker Transformation
  • 3.4.1 HR Operations
  • 3.4.2 Recruitment Process Changes
  • 3.4.3 Demand Management
  • 3.4.4 Knowledge Worker Transition
  • 3.5 Settlements Process
  • 3.6 Retail Knowledge Worker Transformation
  • 3.7 Project Management Knowledge Worker Transformation
  • 4 Chapters in This Book
  • 5 Next Steps
  • Chapter 2: OPEX-Sourced Knowledge Worker Services
  • 1 Introduction
  • 2 Cloud Services for Knowledge Workers
  • 3 ICT Operations and Services Example
  • 3.1 ICT Services to the Business
  • 3.2 Service Management
  • 3.3 Service Improvement
  • 3.4 Service Development
  • 3.5 Application Management
  • 3.5.1 Business Consumption of Applications
  • 3.5.2 ICT Management of Applications
  • 3.5.3 Application Development
  • 3.6 Project Management
  • 3.7 Business Consulting
  • 3.8 ICT Strategy and Planning
  • 3.9 Infrastructure Management: ITIL
  • 3.10 Request Management
  • 3.11 Vendor Management
  • 4 Other Business Impacts
  • 4.1 Security, Compliance, Audit, and Risk Management
  • 4.1.1 Security
  • 4.1.2 Compliance
  • 4.1.3 Audit
  • 4.1.4 Risk Management
  • 4.2 Board and Executive Management
  • 4.2.1 Board Decisions
  • 4.2.2 Executive Decisions and Implementation
  • 4.2.3 Analytics as a Service
  • 4.3 Resources, Skills, and Training
  • 4.4 Financial Management
  • 5 Establishing OPEX-ICT
  • 6 Conclusion
  • Chapter 3: Adaptiveness and Responsiveness Within Knowledge Worker Services
  • 1 Introduction
  • 2 Agility, Adaptiveness, and Responsiveness
  • 2.1 Agile Methodologies
  • 2.2 Knowledge Worker Responsiveness and Adaptiveness
  • 2.3 Balancing Service Assurance with Responsiveness and Adaptiveness
  • 3 Adaptiveness and Responsiveness Within Project Management
  • 3.1 Demand for Project Management with Knowledge Worker Services
  • 3.2 Framework for Project Management
  • 3.3 Common Project Stages
  • 3.4 Interdependencies Within Project Management
  • 3.5 Business Changes upon Projects
  • 3.6 Advantages of Adaptiveness and Responsiveness
  • 4 Multiple Methodologies to Deliver Knowledge Worker Services
  • 4.1 Data Analytics Service

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