Challenges in health care management : strategic perspectives for managing key stakeholders /

Blair (management, Texas Tech University) and Fottler (health administration, University of Alabama, Birmingham) point out the complex interrelationships of all the diverse individuals and groups involved in providing health care. The volume stresses the importance of recognizing that stakeholders can have positive, neutral, or negative relationships with health-care organizations. The authors suggest an integrated method for considering the conflicting demands from the increasing number of stakeholders, and determining the relative influence that stakeholders could or should have on managerial decisions. Stakeholders are not always the same, depending on the problem involved, and they vary in different types of hospital and nonhospital health-care settings. Strategies for managing, negotiating, and collaborating with stakeholders are proposed. This book integrates theories into a useful form. Useful bibliography. Appropriate for professionals and advanced undergraduates and graduate students concerned with administration of policy-making in health-care settings. -H. W. Wallace, University of Pennsylvania