The quality connection in health care : integrating patient satisfaction and risk management /
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| Author / Creator: | Cunningham, Lynne |
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| Edition: | 1st ed. |
| Imprint: | San Francisco : Jossey-Bass Publishers, 1991. |
| Description: | xvii, 161 p. : ill. ; 24 cm. |
| Language: | English |
| Series: | Jossey-Bass health series |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/1318149 |
| Summary: | Integrating quality care and bottom-line performance <p>Shows how to implement a system that addresses the patient's need for communication and caring while simultaneously integrating the physician's concern for high-quality, clinical care. Presents the author's extensive, nationwide study into the relationship between patient satisfaction and exposure to malpractice litigation.</p> <p>Based on the first quantitative study of its kind, this book demonstrates the link between patients' feelings about their care and the hospital's bottom-line performance.</p> |
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| Physical Description: | xvii, 161 p. : ill. ; 24 cm. |
| Bibliography: | Includes bibliographical references (p. 155) and index. |
| ISBN: | 1555423329 (alk. paper) |