Working the phones : control and resistance in call centres /

Working the phones : control and resistance in call centres /

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Bibliographic Details
Author / Creator:Woodcock, Jamie, author.
Imprint:London : Pluto Press, 2016.
Description:1 online resource (208 pages)
Language:English
Series:Wildcat : workers' movements and global capitalism
Wildcat (Pluto Press)
Subject:
Call center agents -- Great Britain.
Call centers -- Social aspects -- Great Britain.
Call center agents.
Call centers -- Management.
Work environment.
Great Britain.
Electronic books.
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/13418766
Hidden Bibliographic Details
ISBN:9781786800152
1786800152
9781786800145
1786800144
9780745399089
0745399088
0745399061
9780745399065
Summary:A Marxist investigation into the forms of resistance occurring in the UK call centre today.
Other form:Print version: 0745399061 9780745399065
Standard no.:9780745399089

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