Intelligent enterprise : a knowledge and service based paradigm for industry /
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| Author / Creator: | Quinn, James Brian, 1928-2012 |
|---|---|
| Imprint: | New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1992. |
| Description: | xx, 473 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/1350120 |
Table of Contents:
- Foreword
- Tom Peters
- Preface
- Acknowledgments
- Part 1. Intellect and Services: Restructuring Economies and Strategy
- 1. Services Restructure the Economy
- 2. Focusing Strategy on Core Intellectual and Service Competencies
- Vignette 1. Nike, Inc
- Vignette 2. Apple Computer Company
- 3. Leveraging Knowledge and Service Based Strategies Through Outsourcing
- Part 2. Knowledge Based Services Revolutionize Organizational Strategies
- 4. Revolutionizing Organizational Strategies
- Vignette 1. Federal Express Corporation
- Vignette 2. American Express Company
- Vignette 3. General Mills Restaurant Group
- 5. Service Based Disaggregation with Strategic Focus
- 6. Exploiting the Manufacturing -- Services Interface
- Part 3. Managing the Knowledge Based Service Enterprise
- 7. The Intelligent Enterprise: A New Paradigm
- 8. Managing Knowledge Based and Professional Intellect
- Vignette 1. Intel Corporation
- Vignette 2. AT&T-Bell Laboratories
- Vignette 3. Sony Corporation
- 9. Managing the Innovative Organization
- Part 4. Managing the Intelligent Enterprise
- 10. Managing Intellect in Mass Services:A Customer Based Quality Focus
- 11. Managing for Service Productivity
- 12. Managing the "Intelligent Enterprise"
- 13. A New Economic and Management Paradigm
- Notes
- List of Tables and Figures
- Index