Say anything to anyone, anywhere : 5 keys to successful cross cultural communication /
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| Author / Creator: | Cotton, Gayle. |
|---|---|
| Imprint: | Hoboken, New Jersey : John Wiley & Sons, Inc., [2013] |
| Description: | 1 online resource (xvi, 240 pages) : illustrations |
| Language: | English |
| Subject: | |
| Format: | E-Resource Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/13609504 |
Table of Contents:
- Acknowledgments
- Introduction
- Key One. Create proactive cross-cultural communication: Avoid reactive communication
- 1. What makes cultures so unique? : Differences are the spice of life!
- 2. Understanding the "cultural layer cake": We all have layers in our cakes
- 3. How many strikes are against you?: Managing preexisting cultural perceptions and misconceptions
- 4. Cultural science: How neurological development affects cultures
- 5. The chicken or the egg of culture: Which came first? Climate and environment or language and behavior?
- 6. Maximize effective communication: By minimizing ineffective communication
- Key Two. Rapport secrets to bridge the cultural gap: In person, on the phone, and by e-mail
- 7. It's a matter of respect: Create cultural trust and understanding
- 8. Develop rapport: The most important element in cross-cultural relationships
- 9. Adapt your style: Awareness is the first step!
- 10. Words, tonality, and body language: The three methods of communication that vary with every culture
- 11. Understanding communication: How do you describe a tree?
- 12. The impact of mother tongue languages: It all begins here
- Key Three. Organize productive interactions: Understand cultural sensitivities and avoid conflict
- 13. Multicultural time expectations: In time, on time, or out of time?
- 14. E-mail etiquette is culturally sensitive: Once it's sent, it cannot be undone
- 15. Triple cross-translate: Who wrote these instructions?
- 16. It takes two to collaborate: How to position and influence
- 17. Framing your cross-cultural communication: For sales, negotiations, management, and international travel
- Key Four. Strategies for relationships: Cultural beliefs, values, and rules
- 18. Context, perception, and reality: The cross-cultural "shortcut"
- 19. Business and social behavioral styles: Where do you start?
- 20. Understanding cultural beliefs, values, and rules: The roots of every culture
- 21. The cross-cultural potter's wheel: Don't create a warped relationship!
- Key Five. Success leaves clues: Cultural clues, do's, and taboos
- 22. Body language gestures to avoid: Keep your fingers to yourself!
- 23. Acronyms, abbreviations, analogies, slang, and sports jargon: Does anyone know where "left field" is?
- 24. Global etiquette tips: What all cultures appreciate-No need to reinvent the wheel!
- 25. Area-specific cultural clues, do's, and taboos: For successful multicultural navigation
- 26. Win-win cross-cultural communication: The key that unlocks the door to successful relationships
- Cultural bloopers!
- 27. The humorous faux pas: They happen in every language
- 28. Is what you say what you mean?: Words don't always translate the way we want them to
- 29. Paradoxes of the English language: How can a wise man and a wise guy be opposites?
- About the author
- Index.