The customer service solution : managing emotions, trust, and control to win your customer's business /

The customer service solution : managing emotions, trust, and control to win your customer's business /

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Bibliographic Details
Author / Creator:Dasu, Sriram.
Imprint:New York : McGraw-Hill Education, [2013]
Description:1 online resource (xvi, 223 pages) : illustrations
Language:English
Subject:
Customer relations.
Customer services.
Service industries -- Management.
Customer relations
Customer services
Service industries -- Management
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/13615615
Hidden Bibliographic Details
Other authors / contributors:Chase, Richard B.
ISBN:1299826199
9781299826199
9780071809993
0071809996
9780071809931
0071809937
Notes:Includes bibliographical references and index.
Print version record.
Summary:With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
Other form:Print version: 0071809937

MARC

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100 1 |a Dasu, Sriram.  |0 http://id.loc.gov/authorities/names/n94077422 
245 1 4 |a The customer service solution :  |b managing emotions, trust, and control to win your customer's business /  |c Sriram Dasu and Richard B. Chase. 
264 1 |a New York :  |b McGraw-Hill Education,  |c [2013] 
300 |a 1 online resource (xvi, 223 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
588 0 |a Print version record. 
520 |a With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --  |c Edited summary from book. 
650 0 |a Customer relations.  |0 http://id.loc.gov/authorities/subjects/sh85034963 
650 0 |a Customer services.  |0 http://id.loc.gov/authorities/subjects/sh85034965 
650 0 |a Service industries  |x Management.  |0 http://id.loc.gov/authorities/subjects/sh85120350 
650 6 |a Service à la clientèle. 
650 6 |a Services (Industrie)  |x Gestion. 
650 7 |a Customer relations  |2 fast 
650 7 |a Customer services  |2 fast 
650 7 |a Service industries  |x Management  |2 fast 
650 7 |a Commerce.  |2 hilcc 
650 7 |a Business & Economics.  |2 hilcc 
650 7 |a Marketing & Sales.  |2 hilcc 
700 1 |a Chase, Richard B.  |0 http://id.loc.gov/authorities/names/n80060501 
776 0 8 |i Print version:  |z 0071809937  |w (DLC) 2013006925 
856 4 0 |u https://go.oreilly.com/uchicago/library/view/-/9780071809931/?ar  |y O'Reilly 
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928 |t Library of Congress classification  |a HF5415.5.D175 2013eb  |l Online  |c UC-FullText  |u https://go.oreilly.com/uchicago/library/view/-/9780071809931/?ar  |z O'Reilly  |g ebooks  |i 13758554 

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