The customer service solution : managing emotions, trust, and control to win your customer's business /

The customer service solution : managing emotions, trust, and control to win your customer's business /

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Bibliographic Details
Author / Creator:Dasu, Sriram.
Imprint:New York : McGraw-Hill Education, [2013]
Description:1 online resource (xvi, 223 pages) : illustrations
Language:English
Subject:
Customer relations.
Customer services.
Service industries -- Management.
Customer relations
Customer services
Service industries -- Management
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/13615615
Hidden Bibliographic Details
Other authors / contributors:Chase, Richard B.
ISBN:1299826199
9781299826199
9780071809993
0071809996
9780071809931
0071809937
Notes:Includes bibliographical references and index.
Print version record.
Summary:With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
Other form:Print version: 0071809937

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