The most powerful brand on earth : how to transform teams, empower employees, integrate partners, and mobilize customers to beat the competition in digital and social media /

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Bibliographic Details
Author / Creator:Boudreaux, Chris.
Imprint:Upper Saddle River, NJ : Prentice Hall, 2013, ©2014.
Description:1 online resource (1 volume) : illustrations
Language:English
Subject:
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/13615775
Hidden Bibliographic Details
Varying Form of Title:How to transform teams, empower employees, integrate partners, and mobilize customers to beat the competition in digital and social media
Other authors / contributors:Emerick, Susan F.
ISBN:9780133115765
0133115763
9780133115772
0133115771
9780133115390
Notes:Includes index.
Online resource; title from title page (Safari, viewed September 12, 2013).
Summary:Brands that thrive and profit from employee and customer empowerment generate significantly greater awareness and revenues, while also decreasing the costs of marketing, selling, and customer service. However, employees must engage in public, real-time conversations. And most people are not professional communicators. Achieving those outcomes requires new skills, business processes, governance, measurement, and infrastructure. In addition, leaders must learn new ways of managing risk, while helping employees build and manage external relationships in real time. Now, in The Most Powerful Brand on Earth, social business pioneers Chris Boudreaux and Susan Emerick help you successfully manage all these changes. Drawing on their experience leading social media transformations at IBM and other top companies, they present frameworks and case studies from key innovators that show how to -Leverage the surprising dynamics of online influence -Plan, execute, and manage the development of key relationships -Measure outcomes and performance in effective and useful ways -Resolve crucial security, privacy, and regulatory issues that arise when others represent you online -Gain crucial support from leaders, participants, and other stakeholders -Empower the people and teams you attract, hire, and support -Navigate cultural and process changes that will make or break your program -Preview trends that will shape your social empowerment programs in coming years.

MARC

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246 3 0 |a How to transform teams, empower employees, integrate partners, and mobilize customers to beat the competition in digital and social media 
260 |a Upper Saddle River, NJ :  |b Prentice Hall,  |c 2013, ©2014. 
300 |a 1 online resource (1 volume) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
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588 0 |a Online resource; title from title page (Safari, viewed September 12, 2013). 
500 |a Includes index. 
520 |a Brands that thrive and profit from employee and customer empowerment generate significantly greater awareness and revenues, while also decreasing the costs of marketing, selling, and customer service. However, employees must engage in public, real-time conversations. And most people are not professional communicators. Achieving those outcomes requires new skills, business processes, governance, measurement, and infrastructure. In addition, leaders must learn new ways of managing risk, while helping employees build and manage external relationships in real time. Now, in The Most Powerful Brand on Earth, social business pioneers Chris Boudreaux and Susan Emerick help you successfully manage all these changes. Drawing on their experience leading social media transformations at IBM and other top companies, they present frameworks and case studies from key innovators that show how to -Leverage the surprising dynamics of online influence -Plan, execute, and manage the development of key relationships -Measure outcomes and performance in effective and useful ways -Resolve crucial security, privacy, and regulatory issues that arise when others represent you online -Gain crucial support from leaders, participants, and other stakeholders -Empower the people and teams you attract, hire, and support -Navigate cultural and process changes that will make or break your program -Preview trends that will shape your social empowerment programs in coming years. 
650 0 |a Employee empowerment.  |0 http://id.loc.gov/authorities/subjects/sh93006687 
650 0 |a Organizational effectiveness.  |0 http://id.loc.gov/authorities/subjects/sh85095526 
650 0 |a Industrial management.  |0 http://id.loc.gov/authorities/subjects/sh85065889 
650 6 |a Personnel  |x Habilitation. 
650 6 |a Efficacité organisationnelle. 
650 6 |a Gestion d'entreprise. 
650 7 |a BUSINESS & ECONOMICS  |x Industrial Management.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Management.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Management Science.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Organizational Behavior.  |2 bisacsh 
650 7 |a Employee empowerment  |2 fast 
650 7 |a Industrial management  |2 fast 
650 7 |a Organizational effectiveness  |2 fast 
700 1 |a Emerick, Susan F. 
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