Cutting edge communication comedy series. Handling anyone difficult /

Cutting edge communication comedy series. Handling anyone difficult /

Saved in:

Bibliographic Details
Imprint:	Melbourne, VIC : Seven Dimensions, 2013.
Description:	1 online resource (8 min.).
Language:	English
Series:	Human resource management online (video)
Subject:	Industrial relations. Psychology, Industrial. Problem employees. Psychology, Industrial Industrial relations. Problem employees. Psychology, Industrial. Instructional films. Instructional films.
Format:	E-Resource Video Streaming Video
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/13631949

Hidden Bibliographic Details
Other authors / contributors:	Seven Dimensions Films of Australia.
Notes:	Title from resource description page (viewed Oct. 27, 2014). In English.
Summary:	Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people's dramas. (2) Listen and show empathy. Acknowledge people's frustration. (3) Focus on facts: see what people want, and what you can do for them. (4) Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done). (5) Give feedback about bad behavior in a constructive fashion. (6) Build your skills by rehearsing dealing with difficult people. As Steve says, 'be 100% Zen'. And believe it or not, dealing with such people helps you get to the next level.

Description
Item Description:	Title from resource description page (viewed Oct. 27, 2014).
Physical Description:	1 online resource (8 min.). 000735
Playing Time:	00:07:35