The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches /

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Bibliographic Details
Author / Creator:	Schwarz, Roger M., 1956- author.
Edition:	Second edition.
Imprint:	©2002 San Francisco : Jossey-Bass, [2002]
Description:	1 online resource (1 volume) : illustrations.
Language:	English
Series:	The Jossey-Bass business & management series Jossey-Bass business & management series.
Subject:	Communication in management. Communication in personnel management. Group facilitation. Teams in the workplace. Conflict management. Communication in management Communication in personnel management Conflict management Group facilitation Teams in the workplace
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/13643762

Hidden Bibliographic Details
ISBN:	9780787947231 9780787964221 0787964220 0787947237 9780787947231
Notes:	"New and revised." Includes bibliographical references and index. Print version record.
Summary:	Annotation When it was published in 1994, Roger Schwarzs The Skilled Facilitator earned widespread critical acclaim and became a landmark in the field. The book is a classic work for consultants, facilitators, managers, leaders, trainers, and coaches--anyone whose role is to facilitate and guide groups toward realizing their creative and problem-solving potential. This thoroughly revised edition provides the essential materials for anyone that works within the field of facilitation and includes simple but effective ground rules for group interaction. Filled with illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.
Other form:	Print version: Schwarz, Roger M., 1956- Skilled facilitator. 2nd ed. San Francisco : Jossey-Bass, ©2002 0787947237

Table of Contents:

Preface to the Revised Edition
Acknowledgments
The Author
Part 1. How Facilitation Helps Groups
1. The Skilled Facilitator Approach
2. What Makes Work Groups Effective?
3. The Facilitator and Other Facilitative Roles
Part 2. Diagnosing Behavior in Groups
4. Understanding the Theories That Guide Our Actions
5. Ground Rules for Effective Groups
6. Diagnosing Behaviors That Enhance or Hinder Group Effectiveness
Part 3. Intervening in Groups
7. Deciding Whether, How, and Why to Intervene
8. How to Intervene
9. Using the Ground Rules to Intervene
10. Using the Skilled Facilitator Approach with Other Processes
11. Beginning and Ending Meetings
12. Dealing with Emotions
Part 4. Agreeing to Work Together
13. Contracting: Deciding Whether and How to Work Together
14. Working with Another Facilitator
Part 5. Using Facilitative Skills in Your Own Organization
15. Serving as Facilitator in Your Own Organization
16. The Facilitative Leader
Resource A. Current and Previous Ground Rules
Resource B. Sample Planning Meeting Letter
Resource C. Guidelines for Developing an Effective Contract
Resource D. Sample Agreement for Basic Facilitation
Resource E. Sample Agreement for Developmental Facilitation
Resource F. Guidelines for Using Experiential Exercises and Self-Knowledge Instruments
Resource G. Questions for Cofacilitators
Resource H. Guidelines for Contracting with Your Manager
References
Index

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