Inside a Hotel /

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Bibliographic Details
Imprint:	[Place of publication not identified] : TV Choice Productions, [2008] ©2008 New York, N.Y. : Distributed by Films Media Group, 2017.
Description:	1 online resource (1 video file (36 min., 24 sec.)) : sound, color
Language:	English
Subject:	Hotels. Hotels. Internet videos. Documentary films.
Format:	E-Resource Video Streaming Video
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/13653774

Hidden Bibliographic Details
Other authors / contributors:	Films Media Group, film distributor. TV Choice Productions.
Digital file characteristics:	video file
Notes:	Originally released by TV Choice Productions, 2008. Streaming video file encoded with permission for digital streaming by Films Media Group on January 11, 2017. Title from distributor's description (Films Media Group, May 17, 2017). Closed-captioned.
Summary:	This program goes inside one of the hotels in the MacDonald chain of luxury hotels to show how it serves business and leisure customers across the UK. It highlights the importance of recruiting and training quality staff.
Target Audience:	9 & up.
Other form:	Original version:
Publisher's no.:	128792 Films Media Group

Table of Contents:

Randolph Hotel (2:15)
Service Is Everything (6:18)
Pesky Customers (1:20)
Still Waiting After All These Years (3:43)
The Conference Business (1:36)
Getting and Keeping The People (2:33)
The Mystery of the Mystery Shoppers (3:16)
Highs & Lows (3:13)
The Art of Welcoming Strangers (2:23)
Exploited Workers (2:11)
EXTRAS: One Hotel Worker's Story (1:06)
Bad Language (0:27)
Sexual Harassment (1:27)
Tips You Never Get (0:31)
Trade Union (1:00)
The Good Side (0:41)
Customers and Mangers (0:53).

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