SCORE! A Better Way to Do Busine$$: Moving from Conflict to Collaboration /

As former president of the Chrysler Corporation, Stallkamp knows about the challenges--and necessities--of collaboration in business. The muscle flexing by the more powerful of two negotiators (in the car industry, usually the manufacturer) prevents collaborative problem solving between two entities whose ultimate goal--more sales of the final product--is the same. To better illustrate his point, the author offers examples from other industries, such as insurance companies, doctors and patients; and Kmart and its supply chain. After a few cautionary tales about the dangers of the old ways, he concedes that collaboration isn't easy, discusses why, then moves on to examine the collaborative approach in more depth--an outline of its primary features, implementation strategies, and a point-by-point guide for changing office culture. For those who equate success in business with toughness, the author includes a section that should be reassuring: "Collaboration Doesn't Mean Soft." For business owners and managers seeking a new way of doing things, or looking to strengthen relationships with suppliers, this is a fresh concept presented simply. Copyright ©Kirkus Reviews, used with permission.