Service delivery through information systems in TANROADS : challenges and possibilities in Dar Es Salaam and Mwanza /

Service delivery through information systems in TANROADS : challenges and possibilities in Dar Es Salaam and Mwanza /

Saved in:
Bibliographic Details
Author / Creator:Joseph, Rickson.
Imprint:Hamburg : Anchor Academic Pub., 2013.
Description:1 online resource (vii, 55 pages) : illustrations (some color)
Language:English
Subject:
Transportation -- Tanzania -- Data processing.
Information storage and retrieval systems -- Transportation.
Information storage and retrieval systems -- Transportation
Transportation -- Data processing
Tanzania
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/14137604
Hidden Bibliographic Details
ISBN:9783954895250
3954895250
9783954890255
Notes:"Disseminate knowledge"--Cover.
Includes bibliographical references.
Summary:Hauptbeschreibung This study intends to investigate the status of TANROADS Information Systems and the services offered in Dar-es-salaam and Mwanza. A descriptive design is used as a tool for gathering relevant information to meet the study objectives. Hence, the study critically examines the range of services and the gap experienced in service provision. The study deployed a random sampling procedure to arrive at ist findings, i.e., achieving a representative sample from the targeted population from which the data were collected and analysing it by applying descriptive statistics.
Other form:Print version: Joseph, Rickson. Service Delivery through Information Systems in TANROADS: Challenges and Possibilities in Dar Es Salaam and Mwanza. Hamburg : Diplomica Verlag, ©2012
Table of Contents:
  • Service Delivery through Information syystems in TANROADS: Challenges and Possibilities in Dar Es Salaam and Mwanza; Dedication; Acknowledgement; Abstract; Table of Contents; List of Tables; List of Abbreviations; Chapter One: The problem and its scope; Background to the Study; Statement of the problem; Purpose of the Study; Research objectives; Research questions; Hypothesis; Scope of the study; Significance of the study; Operational Definitions of Key Terms; Chapter Two: Review of related literature; The meaning of Information Systems.
  • TANROADS information systems and the stakeholders involved. The Public Sector demand on services offered through TANROADS informationsystems.; The Stakeholder Perspective; Information Systems and technologies used by TANROADS on service delivery; Office Information Systems; Transaction Processing Systems; Management Information Systems; Decision Support Systems; Integrated Information Systems; Challenges facing TANROADS information system towards service delivery; The alternative ways to improve the existing Information Systems in the studyarea; Advantages of Information Systems; Disadvantages.
  • Information Systems ArchitectureNetwork connections; TANROADS Information Systems; Managers and management information systems; Society living with information systems; Related studies; The GO TO Place for Information; TANROADS Customers Expectations; Captures Wide Range of Information; Extreme Target to TANROADS stakeholders; Customized TANROADS Products and Services Offered; Lower overhead, lower cost, better service; Create worldwide presence; Chapter Three: Reasearch methodology; Research design; Research Population; Sample size; Sampling Procedure; Sampling design; Research Instrument.
  • FlexibilityNon-verbal behaviours; Validity and Reliability of Instrument; Reliability of instrument; Data Gathering Procedure; Primary data; Secondary Data; Data Analysis; Ethical Considerations; Limitation of the study; Language barrier; Chapter Four: Presentation, analysis and interpretation of data; Characteristics of sample Respondents (%); Chapter Five: Findings, Conclusions, Recommendations; Findings; Conclusions; Recommendations; References; Appendices; Appendix I; Appendix II; Appendix III; Appendix IV.

Similar Items