Review by Booklist Review
Over the last decade and a half, Crosby's best-selling books, with such titles as Quality Is Free (McGraw-Hill, 1979) and Quality without Tears (McGraw-Hill, 1984), have helped popularize the principles of quality control. Crosby has also successfully turned the quest for quality into big business, building a consulting empire worth $100 million with 200 employees. He now repackages and updates his ideas on quality for the next century. Total quality control, the concept that employees, customers, and suppliers form a team and that all levels of an organization must contribute to the quality effort, now becomes an almost mystical, utopian ideal called "completeness," practiced and encouraged by "centurions," the new managers of the twenty-first century. Add to this such predictions as "Religious conversion in the best possible sense will come upon the earth"; "People will be able to program themselves to experience different emotions or personal patterns"; and "Recreational drugs will be available to provide almost any feeling one would like." The effect is not unlike Aldous Huxley writing for Harvard Business Review. Crosby's workshops will generate demand for this book. Recommended for large public libraries. ~--David Rouse
From Booklist, Copyright (c) American Library Association. Used with permission.
Review by Library Journal Review
Over the years, businesses have used many management ideas to produce a quality product or service. Some of these are zero defects, quality circles, and total quality management. Management guru Crosby ( Leading: The Art of Becoming an Executive , LJ 11/1/89, and Let's Talk Quality , LJ 4/1/89) adds completeness and centurion to these terms. The concept of completeness is used to draw together functions of an organization to culminate in a quality product or service. The centurion(s) will be the managers of the 21st century, implementing the completeness concept. Crosby's book serves as a guide for this program, using examples and case studies and stressing continual education of participants. Although the work presents specific components of completeness, it is general enough for all types of organizations. Recommended for management collections.-- Joan A. Traugott, Amityville P.L., N.Y. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.
(c) Copyright Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.
Review by Booklist Review
Review by Library Journal Review
