AMA handbook for customer satisfaction /
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| Author / Creator: | Dutka, Alan F. |
|---|---|
| Imprint: | Chicago, Ill. : American Marketing Association ; Lincolnwood, Ill., U.S.A. : NTC Business Books, c1994. |
| Description: | viii, 231 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/1448655 |