Total quality management : three steps to continuous improvement /
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| Author / Creator: | Tenner, Arthur R. |
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| Imprint: | Reading, Mass. : Addison-Wesley, c1992. |
| Description: | xvii, 266 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/1460660 |
| Summary: | A systematic approach for applying quality technology to improve service in any type of organization, providing tools for managers to implement and customize a quality process specific to their companies' needs. Includes case-studies of company-wide quality improvement at organizations such as Xerox, Ford Motor Company, and Banc One Corporation. Annotation copyrighted by Book News, Inc., Portland, OR |
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| Physical Description: | xvii, 266 p. : ill. ; 24 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0201563053 |