Improving government performance : an owner's manual /
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| Author / Creator: | DiIulio, John J., Jr., 1958- |
|---|---|
| Imprint: | Washington, D.C. : Brookings Institution, c1993. |
| Description: | x, 90 p. ; 23 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/1492279 |
Table of Contents:
- Introduction: Two Metaphors of Reform--Invention and Evolution
- 1.. Thinking beyond the Rhetoric of Reform
- The National Performance Review
- An Incremental, Evolutionary, Experimental Process
- Some Lessons--and Some Temptations
- 2.. The Evolution of the Federal Bureaucracy
- A Pattern of Agency-by-Agency Growth
- Functional Specialization and Boundary Problems
- 3.. The Contemporary Critique of Bureaucracy
- The Risks of Bureaucratic Discretion
- Controlling Discretion through Executive and Legislative Means
- Controlling Discretion through Internal Procedures
- Worker Quality and Motivation
- Three Special Concerns
- 4.. The Federal Government's Responsibilities
- Dividing the Job
- Reforming the Federal Procurement System
- Remaking the General Services Administration
- Revitalizing Federalism
- 5.. Rebuilding Government Capacity
- Smarter, Not Bigger, Government
- Strengthening Financial Management
- Upgrading Technology
- Performance Budgeting
- Serving Customers and Total Quality Management
- 6.. Streamlining the Bureaucracy
- Improving Middle Management
- Reducing the Number of Midlevel Political Appointees
- Consolidating Anachronistic Field Systems
- Reinstating the President's Reorganization Authority
- Coping at the Boundaries
- The Most Important Boundary of All
- 7.. Deregulating the Civil Service
- Modernizing the Service in an Era of Proxy Government
- Attracting and Keeping the Best
- Remaking the Office of Personnel Management
- 8.. Cultivating a Culture of Performance
- Culture and Institutional Leadership
- Risk Taking within the Federal Service
- Rebuilding Public Trust and Confidence
- Conclusion: Two Deficit Problems--Budget and Performance
- Notes
- Index