Measuring patient satisfaction for improved patient services /
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| Author / Creator: | Strasser, Stephen |
|---|---|
| Imprint: | Ann Arbor, Mich. : Health Administration Press, c1991. |
| Description: | xiv, 210 p. ; 24 cm. |
| Language: | English |
| Series: | Management series / American College of Healthcare Executives Management series (Ann Arbor, Mich.) |
| Subject: | |
| Format: | E-Resource Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/1549466 |
MARC
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| 100 | 1 | |a Strasser, Stephen |0 http://id.loc.gov/authorities/names/n87853618 |1 http://viaf.org/viaf/43364732 | |
| 245 | 1 | 0 | |a Measuring patient satisfaction for improved patient services / |c Stephen Strasser, Rose Marie Davis. |
| 260 | |a Ann Arbor, Mich. : |b Health Administration Press, |c c1991. | ||
| 300 | |a xiv, 210 p. ; |c 24 cm. | ||
| 336 | |a text |b txt |2 rdacontent |0 http://id.loc.gov/vocabulary/contentTypes/txt | ||
| 337 | |a unmediated |b n |2 rdamedia |0 http://id.loc.gov/vocabulary/mediaTypes/n | ||
| 338 | |a volume |b nc |2 rdacarrier |0 http://id.loc.gov/vocabulary/carriers/nc | ||
| 490 | 1 | |a Management series / American College of Healthcare Executives | |
| 504 | |a Includes bibliographical references (p. 203-204) and index. | ||
| 505 | 0 | 0 | |g Pt. I. |t The Benefits and Costs of Patient Satisfaction Measurement. |g 1. |t Why Patient Satisfaction Matters. |g 2. |t The Costs and Risks of Patient Satisfaction Measurement -- |g Pt. II. |t What and Who Are We Measuring? |g 3. |t What Are We Really Measuring? |g 4. |t Learning about the Population We Wish to Survey -- |g Pt. III. |t How to Measure Patient Satisfaction. |g 5. |t The Layout and Design of the Survey. |g 6. |t Writing Your Own Survey Items. |g 7. |t Survey Distribution, Response Rates, and Sampling -- |g Pt. IV. |t Analyzing Patient Satisfaction Data. |g 8. |t Managing and Analyzing Quantitative Survey Data. |g 9. |t Managing and Analyzing Qualitative Data -- |g Pt. V. |t Using Patient Satisfaction Data for Improved Patient Services. |g 10. |t Putting Patient Satisfaction Measurement Data to Work. |t Appendix: Worksheet for Cost of Lost Revenues for Various Contingencies. |
| 650 | 0 | |a Patient satisfaction |0 http://id.loc.gov/authorities/subjects/sh85098708 | |
| 650 | 0 | |a Medical care surveys |0 http://id.loc.gov/authorities/subjects/sh86006709 | |
| 650 | 0 | |a Medical care |x Evaluation |0 http://id.loc.gov/authorities/subjects/sh85082876 | |
| 650 | 2 | |a Consumer Satisfaction | |
| 650 | 2 | |a Health Services |x organization & administration |z United States. | |
| 650 | 7 | |a Medical care |x Evaluation. |2 fast |0 http://id.worldcat.org/fast/fst01013794 | |
| 650 | 7 | |a Medical care surveys. |2 fast |0 http://id.worldcat.org/fast/fst01013897 | |
| 650 | 7 | |a Patient satisfaction. |2 fast |0 http://id.worldcat.org/fast/fst01055027 | |
| 700 | 1 | 0 | |a Davis, Rose Marie, |d 1947- |0 http://id.loc.gov/authorities/names/n89143974 |1 http://viaf.org/viaf/113071568 |
| 830 | 0 | |a Management series (Ann Arbor, Mich.) |0 http://id.loc.gov/authorities/names/n86712356 | |
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| 928 | |t Library of Congress classification |a RA399.A1S770 1991 |l JCL |c JCL-Sci |i 2872101 | ||
| 927 | |t Library of Congress classification |a RA399.A1S770 1991 |l JCL |c JCL-Sci |e CRERAR |b 39571150 |i 2961627 | ||
