| Summary: | This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff. <p>Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. And he unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization.</p> <p> A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way. <br> --Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico</p> <p>Table of Contents:</p> <p>1. Supporting the Business Vision: How to Leverage the Hidden Value in Staff Departments</p> <p>2. Basic Principles for Successful Benchmarking: Avoiding the Activity Trap</p> <p>3. Performance Measurement: Applying Numbers in Benchmarking</p> <p>4. Value Planning: Selecting and Launching the Right Project</p> <p>5. Data Management: Gathering Useful Information</p> <p>6. Evaluation: Developing Strategies for Closing Critical Performance Gaps</p> <p>7. Action: Gaining Commitment to Change</p> <p>8. Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects</p> <p>9. A National Benchmarking Project: Uncovering the True Source of Best Practice</p> <p>You'll discover:</p> The basic principles for successful benchmarking Performance measurement: applying numbers in benchmarking How to gather useful information How to gain commitment to change <p>If you don't have a goal, you can't improve an organization. Use Benchmarking Staff Performance and discover not only where your organization is, but also where it needs to go!</p>
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