The Malcolm Baldrige National Quality Award : a yardstick for quality growth /
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| Author / Creator: | Heaphy, Maureen S., 1950- |
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| Imprint: | Reading, Mass. : Addison-Wesley, 1995. |
| Description: | xxii, 440 p. |
| Language: | English |
| Series: | Engineering process improvement series |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/1743479 |
| Summary: | Explains how organizations receive the well known quality rating, which differs from other ratings by being result-based rather than process-based. Follows the entire process from the application through the examiner's response, the feedback report, and preparation for the site visit. Also compares the Baldridge criteria with the ISO 9000:1994 standards. Annotation c. by Book News, Inc., Portland, Or. |
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| Physical Description: | xxii, 440 p. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 020163368X |