Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management /

Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management /

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Bibliographic Details
Imprint:	Chichester ; New York : Wiley, c1995.
Description:	xxvi, 485 p. : ill. ; 24 cm.
Language:	English
Subject:	Service industries -- Management. Customer services -- Management. Service industries -- Marketing. Customer services -- Marketing. Customer services -- Management. Customer services -- Marketing. Service industries -- Management. Service industries -- Marketing.
Format:	Print Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/2397083

Hidden Bibliographic Details
Other authors / contributors:	Glynn, William J. Barnes, James G.
ISBN:	0471960667
Notes:	Includes bibliographical references and index.

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Call Number:	HD9980.5.U530 1995
c.1	Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian