Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management /

Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management /

Saved in:
Bibliographic Details
Imprint:Chichester ; New York : Wiley, c1995.
Description:xxvi, 485 p. : ill. ; 24 cm.
Language:English
Subject:
Service industries -- Management.
Customer services -- Management.
Service industries -- Marketing.
Customer services -- Marketing.
Customer services -- Management.
Customer services -- Marketing.
Service industries -- Management.
Service industries -- Marketing.
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/2397083
Hidden Bibliographic Details
Other authors / contributors:Glynn, William J.
Barnes, James G.
ISBN:0471960667
Notes:Includes bibliographical references and index.

Similar Items

Gift of the Clinton M. and Dorothy R. Doede Book Fund bookplate

Similar Items