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| 001 |
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970108s1997 nyua b 001 0 eng u |
| 010 |
|
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|a 96017899
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| 020 |
|
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|a 0070480257 (acid-free paper)
|
| 035 |
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|a (ICU)BID22721182
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| 040 |
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|a DLC
|c DLC
|d DLC
|d OrLoB-B
|d OCoLC
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| 041 |
0 |
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|a eng
|
| 050 |
0 |
0 |
|a HF5415.335
|b .O55 1997
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
|
|a Oliver, Richard L.
|0 http://id.loc.gov/authorities/names/n93073156
|1 http://viaf.org/viaf/121179395
|
| 245 |
1 |
0 |
|a Satisfaction :
|b a behavioral perspective on the consumer /
|c Richard L. Oliver.
|
| 260 |
|
|
|a New York :
|b McGraw Hill,
|c c1997.
|
| 300 |
|
|
|a xvi, 432 p. :
|b ill. ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
0 |
|g 1.
|t What Is Customer Satisfaction? --
|g 2.
|t The Performance of Attributes, Features, and Dimensions --
|g 3.
|t Expectations and Related Comparative Standards --
|g 4.
|t The Expectancy Discomfirmation Model of Satisfaction --
|g 5.
|t Need Fulfillment in a Consumer Satisfaction Context --
|g 6.
|t Quality: The Object of Desire --
|g 7.
|t Equity: How Consumers Interpret Fairness --
|g 8.
|t Regret and Hindsight: What Might Have Been and What I Knew Would Be --
|g 9.
|t Cognitive Dissonance: Fears of What the Future Will Bring --
|g 10.
|t Why Did It Happen? Attribution in the Satisfaction Process --
|g 11.
|t Emotional Expression in the Satisfaction Response --
|g 12.
|t Developing a Model of Consumption Processing --
|g 13.
|t After Satisfaction: The Short-Run Consequences --
|g 14.
|t Loyalty and Profit: Long-Term Effects of Satisfaction.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85031490
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Evaluation.
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00876403
|
| 650 |
|
7 |
|a Consumer satisfaction
|x Evaluation.
|2 fast
|0 http://id.worldcat.org/fast/fst00876404
|
| 901 |
|
|
|a ToCBNA
|
| 903 |
|
|
|a HeVa
|
| 035 |
|
|
|a (OCoLC)34731137
|
| 929 |
|
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|a cat
|
| 999 |
f |
f |
|i 6ee0247b-ba60-5911-8624-318ac6e1de7f
|s 22f0933c-11d0-50a3-8f5e-7646cb457ab7
|
| 928 |
|
|
|t Library of Congress classification
|a HF5415.335.O550 1997
|l JRL
|c JRL-Gen
|i 3266086
|
| 927 |
|
|
|t Library of Congress classification
|a HF5415.335.O550 1997
|l JRL
|c JRL-Gen
|e CONE
|b 44665263
|i 4736205
|
