Satisfaction : a behavioral perspective on the consumer /
Saved in:
Author / Creator: | Oliver, Richard L. |
---|---|
Imprint: | New York : McGraw Hill, c1997. |
Description: | xvi, 432 p. : ill. ; 24 cm. |
Language: | English |
Subject: | |
Format: | Print Book |
URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/2555782 |
ISBN: | 0070480257 (acid-free paper) |
---|---|
Notes: | Includes bibliographical references and index. |
Similar Items
-
How to measure customer satisfaction /
by: Hill, Nigel, 1952-
Published: (2003) -
Measuring and managing customer satisfaction : going for the gold /
by: Kessler, Sheila
Published: (1996) -
Measuring customer satisfaction : hot buttons and other measurement issues /
by: Myers, James H.
Published: (1999) -
In charge of customer satisfaction /
by: Cartwright, Roger
Published: (1997) -
Simply better : winning and keeping customers by delivering what matters most /
by: Barwise, Patrick
Published: (2004)