Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector /

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Bibliographic Details
Author / Creator:Halinen, Aino, 1961-
Imprint:New York : Routledge, 1997.
Description:xiv, 373 p.
Language:English
Subject:
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/2585805
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ISBN:0415146070

MARC

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245 1 0 |a Relationship marketing in professional services :  |b a study of agency-client dynamics in the advertising sector /  |c Aino Halinen. 
260 |a New York :  |b Routledge,  |c 1997. 
263 |a 9611 
300 |a xiv, 373 p. 
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505 0 0 |g 1.  |t Introduction --  |g 2.  |t The Research Setting --  |g 3.  |t An Interaction Framework for the Development of Advertising Agency-Client Relationships --  |g 4.  |t Empirical Research Design --  |g 5.  |t Development of the Advertising Agency-Client Relationship Studied --  |g 6.  |t A Modified Process Model of Advertising Agency-Client Relationships --  |g 7.  |t Assessment of the Study --  |g 8.  |t Summary --  |g App. 1.  |t Advertising agencies in 1989 --  |g App. 2.  |t Publications and internal documents used in case selection and case description --  |g App. 3.  |t Interviews and discussions --  |g App. 4.  |t Contents of the case study database --  |g App. 5.  |t Interview themes and examples of interview questions --  |g App. 6.  |t Data display devices --  |g App. 7.  |t Codes used in data analysis --  |g App. 8.  |t The development of Fiskars Oy Ab in 1980-91 in terms of turnover, personnel and pre-tax earnings --  |g App. 9.  |t The development of Markkinointi Topitorma Oy in 1980-91 in terms of gross margin, personnel, pre-tax earnings and market position. 
650 0 |a Relationship marketing.  |0 http://id.loc.gov/authorities/subjects/sh96005326 
650 0 |a Service industries  |x Marketing.  |0 http://id.loc.gov/authorities/subjects/sh87006846 
650 0 |a Relationship marketing  |z Finland  |v Case studies. 
650 0 |a Advertising agencies  |x Customer services  |z Finland  |v Case studies. 
650 7 |a Advertising agencies  |x Customer services.  |2 fast  |0 http://id.worldcat.org/fast/fst00797815 
650 7 |a Relationship marketing.  |2 fast  |0 http://id.worldcat.org/fast/fst01093590 
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927 |t Library of Congress classification  |a HF5415.55.H35 1997  |l JRL  |c JRL-Gen  |b 44670351  |i 4770134