| Summary: | In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:<br> <br> An intensively developed range of real life case material ranging from services to retail and tourism. <br> Clear and fully supported 'Golden Rules' of customer care, illustrated and explained by the cases and text. <br> <p>Written to the most recently published NVQ standards, this is an indispensable text for managers and students.</p>
|
|---|
