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20030523091900.0 |
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960510s1997 maua b 001 0 eng |
| 010 |
|
|
|a 96023266
|
| 020 |
|
|
|a 0631200878 (alk. paper)
|
| 035 |
|
|
|a (NhCcYBP)YBT 96023266
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| 035 |
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|a (NhCcYBP)YBP97059165455
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| 040 |
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|a DLC
|c DLC
|d NhCcYBP
|d OCoLC
|
| 050 |
0 |
0 |
|a HF5415.335
|b .C37 1997
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
|
|a Cartwright, Roger.
|0 http://id.loc.gov/authorities/names/n93075768
|1 http://viaf.org/viaf/85633892
|
| 245 |
1 |
0 |
|a In charge of customer satisfaction /
|c Roger Cartwright, George Green.
|
| 260 |
|
|
|a Cambridge, Mass. :
|b Blackwell Publishers,
|c 1997.
|
| 300 |
|
|
|a xiv, 209 p. :
|b ill. ;
|c 25 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/n
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/nc
|
| 440 |
|
0 |
|a In charge
|
| 504 |
|
|
|a Includes bibliographical references (p. [203]-204) and index.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85031490
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00876403
|
| 700 |
1 |
|
|a Green, George.
|0 http://id.loc.gov/authorities/names/no2015096251
|1 http://viaf.org/viaf/27148697
|
| 035 |
|
|
|a (OCoLC)34782739
|
| 903 |
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|a HeVa
|
| 929 |
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|a cat
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| 999 |
f |
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|i 58820e82-b58c-5d4d-a758-0536ce8e4f28
|s 4476b377-f8e8-5509-94fa-3a523dd96a33
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| 928 |
|
|
|t Library of Congress classification
|a HF5415.335 .C37 1997
|l JRL
|c JRL-Gen
|i 6060397
|
| 927 |
|
|
|t Library of Congress classification
|a HF5415.335 .C37 1997
|l JRL
|c JRL-Gen
|e CONE
|b 46275303
|i 4787243
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